What is the process when I request a new match??

When you let us know you would like to meet someone else we go through a number of steps:

Firstly, we check your details against the details of others who have also requested a match and are on our review list. If we find a suitable match amongst these people, we put you in touch.

If there is not a suitable match amongst the people on the review list, we place your details on this list. This means your details are available to be reviewed against persons who are enrolling in the service or requesting an introduction. Profiles are reviewed in order of priority, according the level of service chosen. In the event your details match one of these persons, we place you in touch.

If no suitable match has occurred through the review system within the average time frame for the level of service you have chosen (usually anywhere between 1 and 5 weeks depending on the service level) we then review your details against the details of persons who are on our database but have not currently requested a match, or who are no longer entitled to request, but can be selected when someone else requests. We then put you in contact with a suitable person from our database. (This means that you also may receive a match without physically requesting one, although the chances are smaller of this occurring so we do not recommend relying on this or you may miss out altogether. If you do want to meet someone else, it is best to request)

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